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Profit from customer-centricity

This sprint pack is currently in pre-production

THIS SPRINT PACK IS CURRENTLY BEING DEVELOPED

IT IS SCHEDULED FOR LAUNCH IN THE FOURTH QUARTER OF 2018

It is easy to estimate how much a customer experience initiative will cost. But it's a lot harder to calculate its return. This becomes especially problematic when the numbers get bigger and customer-centricity needs to compete for resources with other corporate priorities.

To make sure that your business compare apples with apples, this sprint pack, provides you with the know-how and templates to:

- Rapidly prototype a business case for customer-centricity for your company.

- Gradually make this business case more robust using customer voice and financial data.

- Get your colleagues, your finance team and the C-Suite to buy into your calculations.

- Translate this knowledge into a template for evaluating customer-centric investment decisions.

- Set up a programme to make sure that your business captures the value you calculate.





The Author


Alain Thys
Alain Thys

Alain Thys is one of Europe's veterans in customer-centricity and human media.

His contributions influenced the experience of over 500 million customers and 350,000 employees in 100+ countries. This journey has taught him - the hard way - what works and what doesn't when the customer buzzwords fly around.

Today, he shares his knowledge where he can. He acts as customer coach, experience architect, speaker, author, storyteller and non-executive advisor.

For more information on Alain, visit www.alainthys.com.


Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

This pack is not yet open for enrollment.