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Setting customer experience standards

Help your people satisfy and delight their customers.

Everyone wants to deliver a great customer experience. But when pressed to describe the meaning of this statement, many companies reach for vague and fluffy statements.

This is problematic. Without clear guidelines, employees need to improvise. Sometimes this goes well and customers are over the room. But it can also go very very wrong.

In less than 3 hours of your time, this sprint pack shows you how to create actionable guidelines for satisfying and predictably delighting your customers.

Using know-how from top European and global customer experience projects, you will learn:

  • four hard-to-dismiss arguments to convince your colleagues and your C-Suite of the need for customer experience standards;
  • a proven framework to identify and communicate the customer experience standards in your industry;
  • a step-by-step method to plan your work and engage your colleagues (incl. meeting scripts, conversation guides, PowerPoint slide-decks and all the templates you need!)

Together, these modules provide you with everything you need to successfully complete a customer experience standards programme in your business. And should you require some extra assistance, optional coaching is available.


The Author


Alain Thys
Alain Thys

Alain Thys is one of Europe's veterans in customer-centricity and human media.

His contributions influenced the experience of over 500 million customers and 350,000 employees in 100+ countries. This journey has taught him - the hard way - what works and what doesn't when the customer buzzwords fly around.

Today, he shares his knowledge where he can. He acts as customer coach, experience architect, speaker, author, storyteller and non-executive advisor.

For more information on Alain, visit www.alainthys.com.


Contents


  Introduction (5 mins of video)
Available in days
days after you enroll

This pack is not yet open for enrollment.

Frequently Asked Questions


How long do I have access to this Customerfit Academy pack?
How does lifetime access sound? After your purchase, you have unlimited access to this sprint pack for as long as you like - across any and all devices you own.
When does this Customerfit Academy pack start and finish?
The pack starts now and never ends! It is a completely self-paced online programme - you decide when you start and when you finish.
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What are the conditions of use?
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Can I purchase additional coaching time if I need it?
As our programmes are quite comprehensive, we don't often get this request, but 'yes' it can be done. Just highlight your needs to the Customerfit coach you are working with as part of the kick-off or performance pack you have purchased. They will take care of the rest.
Can I speak to someone before purchasing?
We fully understand if you'd find it unconventional to buy coaching at the click of a mouse. So if you'd like to have a chat first, drop us a line on info-at-customerfit-dot-eu and we'll be in touch to set up a (video)-call.