Many companies would like their people to be more customer-centric - but in spite of popular belief, this isn't about motivational gimmicks or inspirational posters.
To take root, a customer-centric culture needs to be approached as a grassroots movement, in which carefully-codified actions and behaviours are initially incubated, encouraged, and eventually enforced. All while the leaders in the business set the example through their own behaviours.
In around 4 hours, this sprint pack shows you how you can achieve all of this in your organisation.
Using best practices from companies who have successfully transformed their culture, you will learn:
As every culture and organisation is different, you will still need to tailor the content of this sprint pack to your organisation. But by covering all of its aspects, you'll have all of the elements you need for a successful customer-centric workforce programme.
Should you require some extra assistance, our coaches are on standby.
Alain Thys is one of Europe's veterans in customer-centricity and human media.
His contributions influenced the experience of over 500 million customers and 350,000 employees in 100+ countries. This journey has taught him - the hard way - what works and what doesn't when the customer buzzwords fly around.
Today, he shares his knowledge where he can. He acts as customer coach, experience architect, speaker, author, storyteller and non-executive advisor.
For more information on Alain, visit www.alainthys.com.