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Customer experience benchmarks

This sprint pack is currently in pre-production

THIS SPRINT PACK IS CURRENTLY IN PRE-PRODUCTION.

IT IS SCHEDULED FOR LAUNCH TOWARDS THE END OF 2018

Even with the best of intentions, customer experience efforts have a tendency to become internally focused. By regularly comparing your company's performance to that of your experience competitors, you stay alert to both competitive threats and opportunities.

In this sprint pack, we will therefore cover:

- the ways to identify your experience competitors (and regardless of your industry, they include Amazon, Apple and Netflix);

- how to set up a benchmark that evaluates the experience of your direct competitors in a way that is comparable to your own;

- the methods to use this benchmark information as a driver for action.


The Author


Alain Thys
Alain Thys

Alain Thys is one of Europe's veterans in customer-centricity and human media.

His contributions influenced the experience of over 500 million customers and 350,000 employees in 100+ countries. This journey has taught him - the hard way - what works and what doesn't when the customer buzzwords fly around.

Today, he shares his knowledge where he can. He acts as customer coach, experience architect, speaker, author, storyteller and non-executive advisor.

For more information on Alain, visit www.alainthys.com.


Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

This pack is not yet open for enrollment.