How this sprint pack is organised

How this sprint pack is organised

When it comes to monetising your customer experience (CX) efforts, you are probably not looking for a lot of theoretical thinking about complex correlations and data analysis that will take you months if not years to implement. 

You want to get as practical as quickly as possible. So in this video I will show you how this sprint pack is organised, and how you can get most value out of it.


It may sound like an obvious statement, but Monetise the Customer Experience can only help you capture (financial) customer value, if your business delivers a remarkable customer experience. This means you need to structurally develop all of your CX management capabilities.

While not an prerequisite, it is especially helpful that you have implemented or are willing to implement a quality Voice of the Customer programme. If you would like more information on how to do this, please refer to the Customerfit Academy sprint pack Listening to and acting on the customer voice.

Additional information

As you may wish to use them in your company, below you can also download the slides that were used in this video (001-SLIDES-How this sprint pack is organised.pptx).

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