Why I created this sprint pack

Why I created this sprint pack

Customer experience management is all about satisfying and delighting customers. But while everyone is spending time on making customers feel good, companies often lack the mechanisms to turn the customer happiness they create into profit for the business. In fact, many don't even know the return on the customer investments that they make.

In this video, I give some more background on the reasons why I created this online programme and how it can help you Monetise the customer experience in your business.

Download the self-assessment

Complete the assessment sheet below to see how well your company is currently monetising its customer experience. This will give you an overall picture of your current state, as well as an insight in which parts of this sprint pack will have most value in your business (000-SELF-ASSESSMENT-Are you monetising your CX?.pdf).

If you are willing to share some of your insights when doing this, feel free to use the comment section below. We can all learn from each other.

Additional information

As you may wish to use them in your company, below you can also download the slides that were used in this video (000-SLIDES-Why I created this sprint pack.pptx).

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