Why develop a people programme for customer-centricity?

Why develop a people programme for customer-centricity?

In this video, I'll go into the three main reasons why every sizeable customer-centric initiative should be underpinned by a well developed people programme.

Tools you can use

At the bottom of the page, you can download a PowerPoint deck to tell the story of this video in your organisation.

Additional information

The challenges of strategy execution aren't limited to customer-centricity. The articles below provide more background (and numbers) regarding the need for a deliberate approach to implementation:

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