Why develop a people programme for customer-centricity?
In this video, I'll go into the three main reasons why every sizeable customer-centric initiative should be underpinned by a well developed people programme.
Tools you can use
At the bottom of the page, you can download a PowerPoint deck to tell the story of this video in your organisation.
The challenges of strategy execution aren't limited to customer-centricity. The articles below provide more background (and numbers) regarding the need for a deliberate approach to implementation: